Role-play gentle interjections that acknowledge enthusiasm while restoring order. Practice language that redirects with warmth, names the parking lot, and schedules a follow-up. Use facilitator tools like raised hands, time-boxing, and visible notes to stabilize flow. Observe how tone, pacing, and micro-pauses deescalate tension immediately.
Work through short delays, ambiguous punctuation, or sarcastic emojis that trigger worry. Test a three-step recovery: mirror what you read, ask a clarifying question, and propose a concrete next action. Compare outcomes when assuming positive intent versus defending turf, and log your physiological signals that forecast reactivity.